Process Overview

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• Step One:  Call or Email to schedule an initial consultation.  Please provide us with some specific information such as where you live, when you need our help, what pet(s) you have, if there are any special needs or medications, and when you are available to meet.

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• Step Two:  Receive our emailed invitation to set yourself up in our online Client Portal.  Once you activate your account, you can then download our smartphone app and log in using the same credentials.  Now you can schedule our services, receive daily visit reports with happy pics of your pets in our care, receive invoices, make payments, and communicate with us.  This app/portal includes a GPS feature providing you with a timestamp of exactly when we arrive and when we leave, plus can give you a GPS view of exactly where we've walked your dog, helping to give you complete peace of mind.

  • Service Agreement review (electronically signed via portal/app).

 

Last-Minute Requests

The initial consultation is still required for all new clients so please keep that in mind.  As an existing client, last-minute requests are easier for us to satisfy.

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Payments

Major debit and credit cards accepted via the smartphone app or cash/check (payable to My Favorite Pet Nanny).

 

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Returning Clients

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Please go directly to the Client Portal on our website or the app on your smartphone to schedule services or send us a message requesting service.